Shipping Policy

DISPATCH & DELIVERY TIMES 

- We aim for 1-2 working days for dispatch of all orders (please note at the busiest time (Oct-Dec), dispatch times may take 3-4 working days.

- For UK orders sent via small parcel service (Yodel), delivery can take 2-5 working days after dispatch.
- Orders sent via APC are booked on an overnight service for delivery the next working day. 

  • Small items up to 500 grams (for EU) and up to 999 grams (ZONES 5 + 6) will be sent with DHL Packet Plus. This service is tracked and signatures are available on over 80% or deliveries.
    - Delivery times to the EU is usually within 1 week after dispatch, however, factors such as customs clearance can impact delivery durations. Delivery times outside of the EU can take up to 15 working days.  
    - For orders placed after 4.30pm, the working day commences at 8am the next day.
  • - Large furniture items will need to be shipped via pallet. We will contact you via email to arrange the delivery. For orders outside of the UK that need to be shipped via pallet, the shipping will be charged separately & we will provide a quotation via email.
Shipping Dangerous Goods

Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

 

BFPO/PO BOX ADDRESSES

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

 

*PLEASE NOTE ORDERS TO THE EU MAY BE SUBJECT TO CUSTOMS FEES PAYABLE BY THE RECEIVER.

Please note German Customs now require a LUCID number, therefore we are unable to ship to Germany from the UK site, 

please contact us for more information 

 

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE if you are in one of these areas please contact us before ordering. thank you