Terms and Conditions

Terms & Conditions

Welcome to Whispering Wicks! These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing this website and making a purchase, you agree to these terms. If you have any questions, feel free to contact us at whispering-wicks@outlook.com.

1. General Information

Whispering Wicks provides high-quality handcrafted candles and related products. We reserve the right to update, modify, or discontinue products and services at any time without prior notice.

2. Ordering & Payment

  • All prices are displayed in GBP.
  • Payments must be made through our secure checkout system. 
  • Order confirmation will be sent via email after payment processing.

3. Shipping & Delivery

  • We ship orders within 3-5 business days.
  • Delivery times vary depending on location. Shipping estimates are provided at checkout.
  • Whispering Wicks is not responsible for delays caused by couriers or unforeseen circumstances.

4. Returns & Refunds

  • Damaged/Faulty items

    In the event of an item arriving damaged, contact must be made to ourselves via email within 48 hours of receipt of the goods and we will advise whether a return is necessary. We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return. If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by post, by e-mail or by using the Contact Us page on the website). Please note we will offer a refund for any faulty items instead of a replacement for orders overseas.


    Incorrect items received

    If by mistake we supply you with an incorrect item, you must notify us within 30 days.


    Unwanted items

    If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item.

  • Refunds are processed after inspection of returned items. Shipping costs for returns may be the responsibility of the customer unless the product is defective or incorrect.
  • To initiate a return, contact us at whispering-wicks@outlook.com.

5. Product Use & Safety

  • Our candles should be used in accordance with safety guidelines provided on our website and packaging.
  • Whispering Wicks is not liable for any damages resulting from improper use of our products.

6. Intellectual Property

All content, including images, branding, and product descriptions, is the property of Whispering Wicks and may not be used, copied, or distributed without permission.

7. Privacy Policy

We value your privacy and ensure secure handling of your personal information. Please review our Privacy Policy for details on data usage and protection.

8. Changes to Terms & Conditions

Whispering Wicks reserves the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

9. Contact Information

For any inquiries, please reach out to us at whispering-wicks@outlook.com.

Thank you for supporting Whispering Wicks—we hope our candles bring warmth and serenity to your space!